Contact Alexander Caine

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

There is a standard delivery charge of £4.99 for all orders up to the value of £50.00. Free shipping is available for all orders exceeding £50.00.

Guaranteed next day delivery is also available on all orders placed before 1:30pm on Monday – Friday at a cost of £7.99 per order.

Which payment methods are accepted in the Online Shop?

We currently accept the following methods of payment:

  • Visa Debit
  • Visa Credit
  • Mastercard
  • American Express
  • Apple Pay
How long will delivery take?

Please allow 2-3 working days from the date of delivery for your item to be delivered.

How secure is shopping in the Online Shop? Is my data protected?

Payments are secured via SSL encryption via our PCI compliant payment gateway (Stripe). See here for more information.

We do not store some personal data e.g. name, address and email, but no payment information is held or stored by us. For further information, see our detailed Privacy Policy.

Do I receive an invoice for my order?

Yes. An invoice will be emailed to you with your order confirmation.

Send us an email

For all inquiries, please fill in the contact form above and we’ll get back to you as soon as possible